Shipping policy

Thank you for choosing our products. To ensure you have a clear understanding of the shopping process, please carefully read the following shipping policy before placing your order.

1. Order Processing Time

All orders will be processed within 1-3 business days (excluding weekends and public holidays).
Once your order is processed, we will arrange for shipment and provide you with tracking information.

2. Delivery Time

Delivery times vary depending on the destination country/region and shipping method, typically as follows:

Europe: 7-15 business days

United Kingdom: 5-12 business days

Other countries/regions: 10-20 business days

The above times are estimates; actual delivery times may be delayed due to uncontrollable factors such as customs inspections, weather, or peak shipping seasons.

3. Shipping Method

We will select the appropriate international logistics or local delivery service based on the order destination to ensure safe and reliable delivery of your package.
Some orders may be shipped separately; please refer to the actual tracking information for details.

4. Shipping Costs

Shipping costs will be automatically calculated based on the order amount, shipping address, and selected shipping method, and will be displayed on the checkout page.
During promotional periods, some orders may qualify for free shipping.

5. Tracking Information

After your order is shipped, you will receive a notification email containing tracking information.
There may be a delay in tracking information updates; please be patient.

6. Customs and Taxes

International orders may be subject to customs duties, VAT, or other import fees.
These fees are determined by local customs and are the responsibility of the recipient. We cannot estimate or control these costs in advance.

7. Address Information

Please ensure that the shipping address and contact information you provide are accurate and complete.
We will not be responsible for any undelivered or delayed packages due to incorrect or incomplete address information.

8. Shipping Issues and Support

If you do not receive your order within a reasonable time, or if you experience any shipping issues, please contact our customer service team immediately. We will assist you in tracking and resolving the issue.

Customer Service Email: santenabds@outlook.com